My item was shipped, but still hasn’t shown up. Is it lost in the mail?
You have up to 30 days from the date of shipment to claim your package as lost in order to receive a reshipment if stock permits or a refund for your missing item(s).
If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 2 weeks, please reach out to us here to look into it for you.
Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order.
Shipping delays will occur if you provide an incorrect address at checkou
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